Standard Delivery UK
Orders will be processed same day if ordered before 12pm (Monday – Friday). All orders are usually dispatched within 2 days of receipt thus delivery times may vary.
Orders will be processed same day if ordered before 12pm (Monday – Friday). All orders are usually dispatched within 2 days of receipt thus delivery times may vary from county to county.
Orders under £50 Standard Delivery UK Mainland £3.00
Orders over £50 Standard Delivery UK Mainland £5.00
Orders over £100 Standard Delivery UK Mainland £10.00
International deliveries under £100 – £15.50 tracked
International deliveries over £100 – £18 tracked
If you are not entirely satisfied with your purchase you can return it for a full refund or exchange the product for another one.
You have 30 calendar days to return an item from the day you received it.
Any item you return must be in the same condition you received it and in the original packaging, along with the receipt you received with your order.
Please include a note stating the problem with your order, and if you would like an exchange be sure to give sizing details.
Send your items to:
Pimlico Plumbers Merchandise, 1 Sail Street, London, SE11 6NQ.
Once we receive your item, we will initiate an exchange and send out your replacement item(s) within 7 working days by Royal Mail.
Once we have received your item we will inspect it and if your return is approved we will initiate a refund.
We will initiate a refund to your credit/debit card which may take 5 working days from when we receive your items. If you have paid by cheque or postal order, we will refund you by cheque which will be within 14 working days.
Shipping costs are non-refundable.
Faulty Items or an Error on Our Part
If you receive an item which is faulty, or items other than what you ordered – please contact us and we will give you details.
Items which cannot be returned
Personalised items, unless they are faulty
If you have any questions or enquiries please call us on 020 7793 2221.